Restaurants that care for customers always win!
Do you know how beneficial it is for your restaurant when you think about customer needs? Let us find out via this story.
Mark and Martha started cafes for the locals on the same street. Initially, her restaurant got a lot of customers. Mark's restaurant did not get many customers. He got worried and copied the entire menu from her restaurant. He matched all promotional offers and gave better discounts, too.
But even then, he barely witnessed a 10% increase in customer visits. Mark was confused. He wondered what he could do to get more customers? That is when Mark took matters into his own hands. He found out a friend regularly visits Martha’s restaurant.
While talking to the friend, Mark realized the missing ingredient. Martha personalized the dining experience for every guest. Hence, each guest felt loved and happy to return to her restaurant. In real life too, customers prefer visiting restaurants where they get a personalized experience.
What do you mean by personalizing the restaurant dining experience for customers?
Simply put, personalizing the restaurant dining experience for customers are ways you try to give customers the best dining experience. This is the special ingredient that separates you from 100 other competing restaurants. To make it easy for you, we will list the Top 4 ways you can personalize the restaurant dining experience for customers.
- Engage with visiting and dining customers.
- Store information on your regular customers.
- Staying attentive is the key, always!
- Starting a loyalty program is the best move.
Sometimes, you might see a visiting customer entering your restaurant just to canvas the area. Customers like checking out a place and then deciding whether or not to eat. This is a brilliant opportunity for the restaurant owner or manager to strike up a conversation with the customer. Tell them about the food you serve and other general topics to break the ice.
Mostly, you will understand more about this new customer and make a quick connection. Remember to make all your customers feel welcome. These customers will return to dine at your restaurant.
Regular customers are a steady source of income for your restaurant. Hence, you do not want to make them unhappy. Make sure that your staff learns their names, understands their usual orders, and even seating preferences. Giving them a personalized dining experience is what you must thrive to do each time.
There is a high possibility that these regular customers will bring along a few guests or spread a good review about your restaurant via word of mouth.
Do not stare at customers or stand near their table continuously as they eat their food. However, keep a close eye on their body language and cues. There might be times a customer wishes to ask for a refill or place a new order. As a server, if you are attentive enough and reach them quickly, the customer will appreciate it.
There is a possibility a few customers might be chatty, and a few might want to be left alone. Be attentive, understand their cues, and help them accordingly.
Start a loyalty program at your restaurant. This is one of the sure-shot techniques to ensure customers keep visiting your restaurant. Loyalty programs offer discounts and incentives. This improves the chances of customers regularly visiting your restaurant. Apart from this, make customers feel special during their birthdays, with exclusive offers and discounts.
A loyalty program is you trying to create a family of loyal guests. Send them notifications of the latest offers, new food items, special menus, etc.
Which restaurant management software helps you offer a personalized dining experience to customers?
The best restaurant management software in the market to offer a personalized dining experience to customers is KafeCloud. Our unique software boosts your restaurant business effectively. Manage your restaurant, engage with your customers, and offer them the best-personalized dining experience.
What is KafeCloud?
KafeCloud is restaurant management software that helps in managing your restaurant effectively. With the help of our unique online ordering system, any restaurant can run its business smoothly, minus any hassle.
KafeCloud is not just software. Our system can help transform your restaurant and stay ahead of the competition. So if you are looking for the best online ordering system, connect with us for a FREE DEMO.